Contact information

1. How to Contact Us

You can reach us through the following methods:

• Email: For general inquiries, feedback, order support, or product questions, please email us at kingswill@gmail.com. We aim to respond to all emails within 24-48 hours.
  
  

• Social Media: Feel free DM us on our social media channels - Instagram: @kingswillau (linked with Facebook)  for quick inquiries or to connect with us. We do our best respond to direct messages during business hours.
  
  

• Contact Form: You can also fill out the email subscription form to enable our team to reach you directly (only use for respect of personal privacy).
  
  

2. Customer Support Hours

Our customer support team is available during the following hours:

• Monday to Friday: [6am-9am] [3pm-9pm]
  
  

• Saturday: [7am – 7pm]
  
  

• Sunday: [8am - 4pm] 

NOTE: Availability times may differ according to public holidays etc.

3. Response Time

We aim to respond to all inquiries within 48 hours. During busy seasons (e.g., sales, holidays), please allow up to 48 hours for a response. We appreciate your patience!

4. Order Inquiries

For any further questions related to your order that haven’t been previously outlined in any policies, please have your order number ready when reaching out. This will help us assist you more efficiently.

5. Feedback & Suggestions

We love hearing from our customers! If you have suggestions or feedback about our products, services, or website, please reach out to us via email or social media. We appreciate your input as we continuously strive to improve your experience with kingswillau@gmail.com.